What These Terms Actually Cover
When you open an account with us, you enter into a direct agreement covering how that account is created, funded and closed. Your wallet — whether bKash, Nagad or Rocket — is linked to your account at registration, and the deposit and withdrawal process runs through
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that link. We do not accept third-party wallet transfers; the account name and the wallet name must match. If we find a mismatch, we may place the account under review until verification is complete. These terms also cover how promotions are applied to your account, what
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happens when a technical fault interrupts a session, and how we handle account balances in the event of closure. Disputed transactions involving bKash or Nagad are escalated through our account support team, not through the wallet provider directly — we coordinate on your behalf once you
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raise the case. Nothing in these terms overrides your rights under applicable Bangladesh consumer law where those rights exist. We update these terms when our service changes materially, and we notify active account holders through the contact details registered to the account. Continued use after a
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notified change means you accept the revised terms. If any part of these terms conflicts with your local law, local law applies to that part only — the rest stays in force.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.